terms & Conditions

General Information

La Banchina ApS
Refshalevej 141
1432 Copenhagen K
Denmark
CVR: 37994987
Email: info@labanchina.dk

These Terms & Conditions apply to all purchases made through labanchina.dk, including purchases completed via our integrated Shopify buy buttons. By placing an order, you confirm that you have read and accepted these terms.

Payment

La Banchina accepts payment with Visa, Mastercard, and MobilePay. We do not charge any card fees. Payment is only deducted from your account when your order has been dispatched.

When paying with an international payment card, the full amount is reserved immediately on your card or account. The reserved amount will remain held until we capture the payment upon shipment, or until the reservation is released in accordance with your card issuer's policies. For further information, please contact your card issuer directly.

Business customers: If you are a VAT-registered business and wish to pay by invoice, please contact us at life@labanchina.dk before placing your first order.

Payment Security

All online card payments are protected by SSL encryption (Secure Socket Layer). This ensures that no unauthorised parties, including La Banchina, can access your card details during the transaction.

As a consumer, you are always protected against unauthorised use of your payment card. If you discover a transaction you do not recognise, you have the right to dispute the charge with your bank or card issuer.

Prices and VAT

All prices are stated in Danish Kroner (DKK) and include 25% Danish VAT, unless otherwise stated.

La Banchina reserves the right to correct pricing errors. If an incorrect price has been applied to your order, we will contact you before processing or dispatching.

Order Confirmation

Once you have placed your order, you will receive an order confirmation by email. Please review it carefully and contact us at info@labanchina.dk if any details are incorrect.

The order confirmation does not constitute a binding agreement until the order has been processed and payment authorised.

Delivery

Delivery Options and Prices

In-store pickup – Refshalevej 141, 1432 Copenhagen K: Free
GLS Parcel Shop: 40 DKK
GLS Home Delivery: 61 DKK

Free shipping to GLS parcel shops in Denmark on all orders over 499 DKK.

Dispatch and Delivery Times

Orders are dispatched every Wednesday based on standard next-day delivery within Denmark. In some cases, the carrier may redirect your parcel to an alternative parcel shop due to capacity limitations. La Banchina is not responsible for delays caused by the carrier or circumstances beyond our control.

Your Responsibilities as Recipient

It is your responsibility to collect your parcel within the timeframe stated by the carrier. If your parcel is returned due to non-collection, you will be charged the return fee imposed by the carrier. Should you wish to have the parcel re-sent, you will be required to pay the shipping cost again.

Damaged Goods Upon Delivery

Always inspect your parcel upon receipt. If the packaging appears damaged, open it at the pickup location before leaving. If the item is damaged, refuse the parcel and contact us immediately at info@labanchina.dk with clear photographs of both the packaging and contents.

If you discover damage after returning home, please email photographs to info@labanchina.dk as soon as possible.

Right of Withdrawal and Returns

As a consumer, you have a 30-day right of withdrawal in accordance with the Danish Consumer Contracts Act and applicable EU consumer protection legislation.

For full details on how to exercise your right of withdrawal, return an item, and receive a refund, please see our Returns & Refund Policy

Right of Complaint

When shopping with La Banchina as a consumer, the Danish Sale of Goods Act (Købeloven) applies. You have a 24-month right to file a complaint regarding defects or faults present at the time of delivery.

Please contact us at info@labanchina.dk before returning any item. Complaints must be filed within a reasonable time of discovering the defect. Complaints made within two months of discovery are always considered timely.

If your complaint is upheld, you may be entitled to repair, replacement, a price reduction, or a full refund depending on the circumstances. If accepted, we will reimburse your reasonable return shipping costs. Please retain proof of postage.

We only accept returns sent directly to:
La Banchina
Refshalevej 141
1432 Copenhagen K
Denmark

Privacy, Data & Cookies

We take your privacy seriously and comply fully with the EU General Data Protection Regulation (GDPR).

For full details on what data we collect, how it is used, your rights, and how we use cookies, please see our Privacy Policy

The data controller is La Banchina ApS. For any privacy-related enquiries, contact us at info@labanchina.dk.

Dispute Resolution

If you wish to file a complaint about your purchase, please contact us first at life@labanchina.dk. We will do our best to resolve the matter promptly.

If we are unable to reach a resolution, you may contact:

The Danish Dispute Resolution Authority (Nævnenes Hus)
Toldboden 2
8800 Viborg, Denmark
www.naevneneshus.dk

You may also submit a complaint via the EU Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Changes to These Terms

La Banchina reserves the right to update these Terms & Conditions at any time.
Changes will be published on this page with an updated effective date.